^论文字数:13038,页数:51 摘 要 随着计算机技术的日益成熟,为社会的各行各业都带来了极大的发展和进步。我国的服务行业也取得了巨大发展。而作为服务行业的窗口,宾馆的服务和管理要求越来越高,竞争也愈来愈激烈。因此,采用全新的计算机网络和宾馆管理系统,已成为提高宾馆的管理效率、改善服务水准的重要手段之一。 ABSTRACT The growing maturities of computer technology for all sectors of society have brought great development and progress. China's service industry has made tremendous development. And the service sector as a window of service industry guesthouse, its services and management becoming more demanding, and the guesthouse is facing increasingly fierce competition. Therefore, the introduction of new computer networks and guesthouses management system has become one of the important means to improve service standards which can make the hotel management efficiency. 目录 摘 要 I
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