[旅游专业]饭店农民工的管理与培训——以杭州高星级饭店为例

文档编号:LY034  附开题报告,任务书,文献综述,外文释文, 文档字数:14296,页数:16

提要：农民工，作为社会的边缘人，从开始就不断地吸引着人们的眼球。当然，饭店作为现代社会最重要的服务业，需要基本员工，需要廉价的基层员工，农民工自然大量地不可避免地进入了这个行业。但是，跟其他很多行业的外来打工者一样，在饭店的农民工他们的基本生存问题，基本服务技能，以及他们可能的长远的发展都成了饭店不可回避的管理问题。如何提高他们的素质、技能、生存环境，让他们更加好地为饭店服务，是饭店行业为求得自身更好发展必须解决的当务之急。

Abstract: migrant workers, as the margins of society, from the beginning continue to attract people's attention. Of course, the hotel as a modern society the most important services, the need for basic staff, the need for low-cost grass-roots staff, large numbers of migrant workers inevitably naturally into the industry. However, many other industries with foreign workers, like the migrant workers in the hotel for their basic survival, and basic service skills, as well as their possible long-term development has become the hotel's management can not be avoided. How to improve their quality, skills, living environment, so that they better services for the hotel is the hotel industry for the better development of their own most urgent task that must be addressed.
关键词：农民工； 培训； 管理； 生存现状； 激励； 沟通
Keywords: migrant workers; training; management; the survival of the status quo; incentives; communication

目录
提要 1
Abstract 1
引言 2
一、我国及杭州农民工就业现状 3
二、在杭饭店的农民工生活现状 5
三、饭店对员工的管理 6
四、酒店对农民工的培训 7
1、酒店对员工培训的误区 7
2、酒店对农民工正确的培训 8
五、酒店对农民工的管理 10
1、酒店对农民工管理存在的问题 10
2、酒店对农民工管理的正确方法与措施 11
六、个案研究 12
七、小结 12
参考文献： 14
附：杭州酒店农民工的基本状况调查问卷 15

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